Business Consultant·People Person·AI in Practice
For more than 15 years I have helped organisations, from NHS trusts to a national insurer, transform the way they work. I listen first, I build relationships that last, and I use AI every day to get more done.
Plus customers in banking, law, education, construction and local government.
What I bring
I understand the problem first, then I help people through the change.
I open every new client relationship with a SWOT review of their business. Then I build a business case that shows how a change will work, what it will cost and how long it will take.
Customers stay because they trust me.
My career started in hospitality, and I have never lost that habit of looking after people. I am honest with customers from day one, and I am just as comfortable training a team as I am presenting to a board.
I have kept moving, and I have used technology to do it.
Over the last two years I have completed an AI course, run my own online business and published regular posts on AI. I don't just talk about technology. I use it every day.
Skills that travel
Much of my career was spent with document, print and workflow technology. The products will change. What I learned there works in any industry.
My story
Plan ahead, understand the other side of the board, and make every move count.
I enjoy helping people reach their goals. That has been true in every job I have had, from looking after hotel guests to helping NHS trusts and insurers change the way they work.
Each chapter below gave me something I still use. Put together, they make me a consultant who understands technology and never forgets the people who have to use it.
Hospitality, trained in Switzerland and England
I studied hotel management and then worked front and back of house at the Baur au Lac in Zurich and The Park Lane Hotel in Piccadilly, London.
What it gave me: people remember how you looked after them.
Customer Training and Development Officer, Danwood Group
I trained staff on site in schools, law firms, banks and local government so they could get the most from their equipment.
What it gave me: a sale is only the start of the customer's journey.
Océ UK, which became part of Canon UK in 2013
I worked across pre-sales and post-sales on document, workflow and software solutions, from discovery workshops and demonstrations through to handover, training and service reviews.
What it gave me: how to lead business transformation at board level and manage change across many sites.
Lexmark International · MPS Monitor UK · British Assessment Bureau
At Lexmark I managed service delivery for global customers through the COVID period and recommended continuous improvements to how they worked. At MPS Monitor UK I was one of a sales team of three, selling a cloud platform across the UK, the Nordics and Germany. At British Assessment Bureau I sold software to new and existing customers and used HubSpot to track results.
What it gave me: confidence selling cloud software, and how to thrive in a lean team.
Learning, building and giving back
I completed an AI for Business Transformation course, I am learning n8n workflow automation, I publish weekly AI posts on LinkedIn and I run my own clothing brand. I have also given my time as Volunteer Lead at a soup kitchen in Southend.
This time has reinforced something I have always believed: technology only creates value when people understand it, trust it and use it.
What it gave me: I will bring more to my next role than I could have two years ago.
Projects I've led
On my biggest projects I was the lead Business Consultant. I designed the solution, worked with the customer's senior team and saw it through.
A story I'm proud of
The new Director of IT and Infrastructure at West London NHS Trust was unhappy with their existing supplier and wanted to work with us directly.
The tender was due in under three months, and there was no bid team available to help. It was just me and an account manager, so we wrote it ourselves over three weekends. I designed the whole solution, Canon checked the bid for accuracy, and we won. I then stayed with the project right through to delivery.
That is how I like to work. If a customer trusts you enough to ask, you find a way to deliver.
Lead Business Consultant
We won this one through a tender. I designed the solution and led the rollout across 27 sites over six months. We also linked the council's help desk directly into Canon's help desk.
Spotted the opportunity, then led it
It began with one small installation. Talking with the IT Director, I learned they were about to tender for a new solution across all their UK sites, on a secure network. These were nuclear sites, so everyone working on them had to pass strict security vetting. I persuaded them to let us run a proof of concept, we tested it until it worked, and then we rolled it out across the UK. I designed it from start to finish.
Opened and grew the account
I won the account with a single, small installation. By delivering well and earning their trust, I grew it into equipment across their sites.
The hospital had been through several account managers and had no one looking after it. IT issues were still unresolved. One morning the IT Director and Procurement Manager called me. They were upset, and said that unless things were fixed by the end of the month they would cancel the contract and go elsewhere.
I went to see them face to face and listened. I took their concerns back to my senior managers, agreed a plan, and came back with a solution they were happy with. Then I spoke to the IT Director every week and held the fort until a new account manager was in place.
They did not cancel. Instead, they extended the contract and gave us a direct award. Because of the trust we had built, the IT Director later called me about a desktop scanner. I went to see him and found a bigger need: scanning that let nurses put documents straight into each patient's record on the hospital's Lorenzo system.
We won a contract for 56 devices and supported the hospital through its move to the Addenbrooke's site.
How I use AI
Many account managers know relationships but not AI. Many AI enthusiasts have never spent years looking after customers. I have done both.
For an employer, that means someone who can sit with a customer, understand how they work, and show them where AI can genuinely save time. No hype, just practical help.
I use AI daily to research, plan, write and build. It saves time and money, and it lets me respond faster.
I completed the AI for Business Transformation course with Academy Class in July 2026 and hold the certificate.
I am learning n8n, a workflow automation tool, to connect systems and take repetitive work off people's desks.
Since August 2026 I have published regular LinkedIn posts on how businesses can use AI, including a weekly series on winning tenders.
I run Final Score 2-1 with an online shop, a TikTok Shop and HubSpot, and I use AI to plan campaigns and create content.
I planned this site, supplied every story and fact, and used AI to design and build it. It is a small example of what I can help a business do.
At a glance
Recommendations
Taken from my LinkedIn recommendations, written by former managers, colleagues and partners.
Lee comes with irrepressible enthusiasm and a determination to help his colleagues and customers that is rare to find in this day and age. His experience is wide ranging and he has a hunger for new knowledge and is, consequently, always moving forward.
I've known Lee for over 12 years. He is an individual you can trust and is highly skilled in account management and always works for his clients. He takes the lead with confidence whether preparing for a high profile presentation, managing existing accounts or cultivating new contacts.
Lee is incredibly professional, inspires confidence and always sees a project through. When I was off work for some time Lee ensured that my customers were looked after and moved prospects forward towards sales.
I have worked with Lee for over 5 years within Canon UK and during that time I have found him to be diligent and knowledgeable in all customer interactions where we have worked together. I believe that Lee would be an asset to any organisation.
He is an enthusiastic, positive and driven individual who embraces change, is passionate about doing a job well, goes the extra mile and can readily step up to a challenge to deliver results.
Had the pleasure of working with Lee a few years back. Lee is the ultimate professional…
Working with Lee was a good experience… Good teamwork skills and customer focused.
Full recommendations are on my LinkedIn profile.
Beyond the day job
A women's and girls' football clothing brand I run myself. The aim is to build confidence and unite women as proud footballers. Running it has taught me e-commerce, marketing and how to use AI to do more with less.
Visit finalscore2-1.comAs Volunteer Lead I helped provide food, clothing and advice to vulnerable people in my local community. It drew on the same things my work does: listening, patience and staying calm under pressure.
An AI news carousel every Wednesday and a series on winning tenders every Monday, written to help businesses work smarter.
Read my postsChess is my biggest interest and shapes how I think about strategy. Salsa keeps me social, and football is close to my heart, as my brand shows.
Let's talk
I am open to full-time or part-time roles where I can help a business and its customers get more from the way they work. If you are hiring, or know someone who is, I would be glad to hear from you. My CV is available on request.